Cancellations & Returns Policy for Gift Vouchers

 

  • Vouchers have a 3 month validity period, this will be from the date you specify but this date will need to be no further than 1 month in advance from the time of booking via our website or calling our main office via telephone.

  • If the voucher has not been used by this date it will become invalid and any monies paid will be lost.

  • If a booking has been made and the person the voucher is for does not show up on the day of the booking all monies paid for that booking slot will be charged at full price.

  • Less than 24 hours notice of cancellations will incur a full charge for that booked lesson slot.

  • If a cancellation is made with more than 24 hours notice we will be more than happy to rebook another time slot for you as long as it is within the 3 month validity period. If it falls outside this period then it will be company discretion whether this will be honoured.

  • As vouchers are a personalised item unfortunately no refunds will be given (Consumer Rights Act 2015 & Consumer Contracts Regulations 2013). Money Saving Expert website has explained this in an easy to understand way..

  • Here is the link to Money Saving Expert

https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange#buyingfromhome

And also the .Gov website

http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

  • Any mistakes with wording on the voucher by us will be replaced free of charge. Any mistakes in your original order by the person ordering will be rectified if possible and a new voucher will be sent. There is a 5.00 charge for this to cover any additional charges we may incur.

 

 

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